BOOKING POLICIES:

CANCELATION POLICY

-All appointments must be cancelled within 48 hours.

-Appointments cancelled with less than 48 hour notice will be charged 50% of service(s) scheduled.

-Appointments cancelled with less than 24 hour notice (or no showed) will be charged 100% of service(s) scheduled.

-All clients must have a card on file for all bookings.

CAN FEES BE WAIVED?

-Unfortunately no. These fees are in place to protect my small business & livelihood.

-I understand things happen, however it is very difficult to fill last minute availability with less than 48 hour notice. Following these cancellation policies helps keep my business flowing.

-Please take responsibility for the appointments you book with me. Communication goes a long way.

SICKNESS POLICY

-If you are sick, showing symptoms of illness, or possibly been exposed to illness, please cancel your appointment within 48 hours to avoid the cancellation fee.

-Anyone who shows up to an appointment sick will be asked to leave & charged 100% of services booked. I do not have sick days & can not afford to get sick.

-After many years of waving fees due to sickness, I can no longer accept the loss of income.

LATE POLICY

-My schedule is timed by the minute. I do my best to be on time for every appointment. If i am running behind, it will be communicated asap.

-There is a 15 minute grace period before you may not be seen or (all) services requested may not be able to be performed during the time left.

-If you are running late, please communicate via email, text. or call. Please be respectful of the time you scheduled on my books.

SERVICE CHANGE POLICY

-All appointment changes must be made within 48 hours prior to your appointment. This includes service upgrades & downgrades.

-Failure to notify service down grade within 48 hours to your appointment will result in a service fee due to time & income loss.

-It is your responsibility to manage the services you booked. If you can not commit to all services booked, please notify me so I can possibly book other clients into my day.

HOW TO CANCEL

-Cancellations that are done 48 hours prior to your appointment can be done on Square appointments, via email, call, or text.

-Any appointments cancelled with less than 48 hour notice will need to be done by contacting me directly via email or text. You will not be able to cancel online if under 48 hours due to the cancelation policy.

-Depending on when you cancel will determine the fee you will be charged.

BOOKINGS, FEES, AND CARDS ON FILE

-Clients may request an appointment through square appointments, email, or my new client inquiry form. All requests will need to be accepted before an appointment is confirmed. Requests may be denied due to scheduling conflicts, right to refuse, or clarification needed.

-The New Client Form on my website is for clients who are interested in booking an appointment, but may need a little more assistance with booking.

-All bookings can be managed through Square appointments. Or directly with me via email, or text if it is urgent.

-All clients must have a card on file for any & all appointments. No card on file = no appointment. Cancellation fees will be charged directly through Square or will be invoiced. Other fees can be paid during the appointment, invoice, Zelle, or Venmo.

-All cards on file are secured through Square and information is hidden to me. Cards will not be charged until policies are violated, client no shows, or services are completed. Cards on file are just to protect my business and to hold your appointment.

-Fees can not be waived. Zero exceptions.